BT21 JAPAN – Official Pouch (OTONA) KpopCloud

Quick Shipping and Professional Packaging

We offer a wide range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods precisely according to the specifications we provide. Your products will go through a thorough inspection and be properly secured before they are delivered. Everyday, we send to thousands of customers across many countries. Our dedication to becoming the largest online retailer in the world is shown by this. Warehouses and distribution centers can be located in Europe as well as in the USA.

Note: Orders that contain more than one product are assigned a particular processing time dependent on the particular product.

Prior to shipment, we examine the items ordered carefully before shipping. Currently, most orders are shipped within 48 hours. The delivery time is estimated to be between 3 and seven days.

Returns

We don't manage the stock at our warehouse or factory. The stock levels may fluctuate at any moment. Please understand it may happen that your order may be out of stock once the order has been placed.

Our policy runs for 30 days. However, if the 30 days have elapsed since you purchased your item, we cannot provide a refund or exchange.

The item should not be in use and must be in its original condition. It should also be in the original packaging.